refund & substitution policy

  • Runtheberg Ultra 2024 has a cancellation policy pertaining to refunds. This is necessary because most of the expenses incurred in staging this event are committed to in advance, and as such refunds are only possible well in advance or when a replacement can be found. Refunds and/or substitutions where allowed will be subject to a nominal administration and handling fee.
  • Full payment is required on entry. An entry is only confirmed on full payment of the entry fee. This excludes entries under Payment Plans, which entries will be subject to their own rules.
  • The full entry fee paid, minus a R350 administration fee, will be refunded if an entry is cancelled in writing on or before midnight on Saturday 31 August 2024.
  • Entries may be rolled over to the following year on request in writing on or before midnight on Wednesday 18 September 2024. Rollovers will be subject to a R350 administration and handling fee. Entries may only be rolled over once.
  • Substitutions will be allowed before midnight on Wednesday 18 September 2024 subject to the procedures and conditions described herein. All substitutions will be subject to an R350 administration and handling fee, which will be processed either as an additional fee or as a deduction from any refund, depending on which will be most applicable. Ultimately it is the original entrant’s responsibility to find a substitute, but the Runtheberg Race Organisers will assist if they can. Substitutes will be required to complete the online substitution process.
  • Entries for Runtheberg Ultra 2024 will close at midnight on Wednesday 18 September 2024, or when, at the Race Organiser’s discretion, capacity has been reached. No refunds or substitutions will be allowed after this date.